Delivery information and pricing
If the customer has not received the products within 28 days from the date the customer receives emailed acceptance of the order, the customer may contact Simpkins by e-mail quoting the order reference number and cancel that order. Simpkins will refund any money paid by the customer in relation to that order. Delivery address must be a mainland UK, Northern Ireland or Channel Islands address.
How will my goods arrive?
We use a recognised courier for all our deliveries. We cannot guarentee delivery time and state of parcels. All orders require a signature as proof of delivery. If you are not going to be at home please indicate a different delivery address as the parcel will not be left at the property without a signature.
If parcels are returned to us because you have not collected or contacted the relevant service we will automatically refund the cost of the goods but not the cost of the delivery.
How much will my postage and packing cost?
For UK, Isle of Man, Channel Islands and Highlands and Islands
Home delivery with proof of delivery is £4.00
Standard home delivery is £3.00.
Free delivery for orders over £25
Unfortunately this site is not designed for orders/ deliveries outside of Mainland UK, Northern Ireland or the Channel Islands.
Enquiries from countries in Europe, not listed in the delivery charge, are very welcome. Please contact us with details of your proposed order and your address (including postcode) and we will obtain a freight quote for you and advise how your order can be placed. Please do not email credit card numbers.
If any item you have ordered is out of stock for more than 5 days we will refund your money and notify you via e-mail.
If the products are unacceptable(damaged or not substantially in accordance with the customers order requirements) ,then, subject to availability, Simpkins will send you a replacement .In this event the customer must contact Simpkins by e-mail quoting the order reference number and return the unacceptable goods to Simpkins within 7 days of receipt of the goods. Simpkins will then send the replacement as well as the delivery charges reasonably incurred in relation to returning them to Simpkins(after the customer has provided to Simpkins an appropriate receipt for such charges)by charging it to the customers credit/Debit card or by other means.In the event the customer does not want a replacement for the unacceptable products then,upon their return, Simpkins will give the customer a full refund of the purchase price of the unacceptable products as well as the delivery charges reasonably incurred in relation to returning them to Simpkins(after the customer has provided to Simpkins an appropriate receipt for such charges)
Simpkins are committed to protecting the customers privacy. Simpkins use the information it collects about the customer to process orders and to provide a more personal shopping experience. Simpkins may also use it to tell the customer abouts changes in its services or about special services that Simpkins may consider that the customer find valuable.Simpkins will not sell , trade or rent the customers personal information to others.
Under the data protection Act 1998, Simpkins follows strict security procedures in the processing,storage and disclosure of information which you have given Simpkins.Simpkins’ security procedures may mean that it may occasionally request proof of identity before it is able to disclose any information to you