Delivery & Returns

Delivery & Returns2018-08-16T09:29:39+00:00

Delivery information and pricing

If the you have not received your order within 28 days from the date of order, the you may contact us by e-mail quoting the order reference number and cancel that order. We will refund any money paid in relation to that order. Delivery address must be a mainland UK (excluding Highland Scotland).

How will my goods arrive?

We use a reputable courier for all our deliveries. We cannot guarantee delivery time and state of parcels. All orders require a signature as proof of delivery. If you are not going to be at home please indicate a different delivery address as the parcel will not be left at the property without a signature.

If parcels are returned to us because you have not collected or contacted the relevant service we will automatically refund the cost of the goods but not the cost of the delivery.

How much will my postage and packing cost?

Orders from this website can only be delivered to addresses in mainland UK, excluding Highland Scotland.

  • Free delivery for orders over £25.00
  • Standard delivery charge of £3.50 for orders below £25.00

If you would like to order for delivery in other areas or countries, please contact us directly.

Availability

If any item you have ordered is out of stock for more than 5 days we will refund your money and notify you via e-mail.

Returns

If the products are unacceptable (damaged or not substantially in accordance with the customers order requirements), then, subject to availability, we will send you a replacement. In this event you should contact us by e-mail quoting the order reference number and return the unacceptable goods to Simpkins within 7 days of receipt of the goods. We will then send the replacement as well as the delivery charges reasonably incurred in relation to returning them to us (after the customer has provided Simpkins with an appropriate receipt for such charges) by charging it to the customers credit/debit card or by other means. In the event the customer does not want a replacement for the unacceptable products then,upon their return, Simpkins will give the customer a full refund of the purchase price of the unacceptable products as well as the delivery charges reasonably incurred in relation to returning them to Simpkins (after the customer has provided to Simpkins an appropriate receipt for such charges).